FAQ

Is it necessary for me to register an account in order to buy an item?

No, you can complete the purchase as a guest, without creating the account. However, by creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:

  • - keeping track of your order's delivery status
  • - changing or canceling the order
  • - using your previous purchase history to become eligible for our VIP programme including special offers and exclusive discounts
Which shipping providers do you use?

We use two couriers for UK deliveries - Royal Mail and DHL - depending on the size of the order made. All orders over £100 and all Next Day Delivery orders are delivered via DHL. All other orders will be delivered by Royal Mail. All orders are fully tracked and insured and orders made before 2pm will be despatched the same day.

How long it will take to receive my order?

All orders are sent recorded delivery with tracking

  • - All orders placed before 2pm are shipped the same day
  • - All Express orders placed before 2pm will be delivered the next working day (excluding bank holidays)
  • - All Express orders placed after 2pm will be delivered the day after the next working day (eg ordered Monday at 2:30pm, despatched Tuesday and delivered Wednesday)
  • -All Standard orders placed before 2pm will be delivered in the next 2-3 working days
  • - All Standard orders placed after 2-pm will be delivered in the next 3-4 working days
How do I track my Order?
How do I return an item?
  • - If you would like to return an item you can post it back to the address underneath using our returns label
  • If your item is damaged, or we have sent you the incorrect item this return is free of charge
  • If you do not want to keep your item for any other reason £3 will be deducted from your refund to cover the cost of the return
Example: if you order two £50 items and decide to return one for a refund, you will receive £47 back to your original payment method. Returns address: Palacerigg Sports and Outdoor - Returns 32 Milton Road College Milton North Industrial Estate East Kilbride G74 5BU

Returns will be processed within 48hrs of receipt. Please note that returns are the buyers responsibility, we cannot accept liability for returns lost in transit not using our own shipping methods.

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